If you are unhappy or have a complaint, you can raise your concerns with me. If you feel that you cannot do this or you are not satisfied with how the issue has been addressed, then you can take this up with my accrediting body – the BACP. See
https://www.bacp.co.uk/about-us/protecting-the-public/professional-conduct/how-to-complain-about-a-bacp-member/ for more information